ER El Rafdeen Store
Legal

Refund Policy

Last updated: May 16, 2025

This Refund Policy explains when refunds are available for orders placed with El Rafdeen Store LLC. Because our products are digital and delivered directly to the buyer's account, refund eligibility is limited.

1. Non-refundable orders

Once digital credits or prepaid vouchers have been delivered to the buyer's account on a supported platform, the order is considered fulfilled and is not eligible for refund. This applies regardless of subsequent changes to the buyer's account, platform terms, or usage decisions.

2. Refund-eligible situations

You may be entitled to a full refund in the following cases:

  • Payment received but order not fulfilled. If we accept your payment but are unable to deliver your order for any reason, a full refund will be issued.
  • Duplicate payment. If a technical issue results in a duplicate charge for the same order, the duplicate amount will be refunded in full.
  • Order canceled before fulfillment. If you request cancellation before we begin fulfillment and we confirm the cancellation, your payment will be refunded in full.
  • Incorrect delivery caused by our error. If we deliver credits to the wrong account due to our own mistake and the credits cannot be recovered, we will either redeliver or refund.

3. How to request a refund

To request a refund, contact us within 7 days of the transaction date with the following information:

  • Your order date and package tier;
  • Payment reference or transaction ID;
  • Reason for the refund request;
  • Any supporting evidence (screenshots, receipts).

Send your request to support@rafdeenstore.net.

4. Refund processing

Approved refunds are processed within 5–10 business days to the original payment method. Depending on your payment provider or bank, it may take additional time for the funds to appear in your account.

5. Chargebacks

We take payment disputes seriously. Before filing a chargeback with your payment provider, please contact us directly — most issues can be resolved quickly. Filing a chargeback for a fulfilled order without first contacting us may result in permanent suspension of service and referral to collections.

6. Fraudulent claims

We reserve the right to deny any refund request that we determine, in good faith, to be fraudulent or abusive. This includes but is not limited to:

  • Claims that credits were not delivered when delivery is confirmed;
  • Repeated refund requests from the same buyer;
  • Requests made after using the delivered credits.

7. Contact

For refund questions, contact:

El Rafdeen Store LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States
support@rafdeenstore.net